Can I order by phone, fax or email?
All website orders are processed via our website only and not via any other means.
How do I cancel my order?
Once you have placed your order and received your order confirmation, your order cannot be cancelled, amended or changed. If you wish to exchange or return your order, please refer to the Returns and Exchange Policy.
What forms of payment do you accept?
W-Active Wear is proud to accept Master Card, Visa payments. We do not offer Direct Deposit, Cheques, Diners, AMEX or cash on delivery as payment methods.
Is it safe to use my credit card on your website?
Yes, shopping at w-activewear is safe and secure. Transactions are processed though the secure Shopify payment facility. To protect cardholder data Shopify complies with the Payment Card Industry Data Security Standard (PCI DSS).
What if my credit card shows multiple charges?
The payment page will only process the payment once. However, if you see multiple charges on your card then you either:
click ‘submit’ more than once at checkout or went back via your browser and resubmitted.
If you notice multiple charges please contact email@example.com
Do you pay for my return shipping?
Please be advised that all postage and handling costs will be incurred by the purchaser (you). For faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review, we will credit the cost of postage back to your nominated bank account. W-Activewear does not take any responsibility for returns lost in transit.
How can I track the status of my order?
Australian shipped orders are sent using Australia Post and a tracking number will be provided to you via email. This can then be tracked directly with Australia Posts tracking system here
Internationally shipped orders are sent via DHL. Tracking numbers will be provided directly from DHL via email. These can then be tracked by visiting the DHL website here
How will my order be shipped?
We use Australia Post Express (eParcel) for all Australian addresses and DHL for all international locations
For more information on Shipping please refer to our Shipping Policy.
Return of Gift with Purchase or Promotional Items
Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition with all tags. There is no exchange on Gift with Purchase items and/or Promotional Products unless the item(s) are faulty.
Gift with Purchase items are subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for change of mind. Gift with purchases cannot be redeemed for cash and are only available at time of purchase.
What are the Return Requirements?
Returns must be received in their original condition as defined below:
- tags attached;
- in correct packaging.
All footwear must include the original shoebox.
Items received that are not in their original condition will be automatically returned to sender. In the event a return is rejected, the decision is final and not negotiable.
What if I believe my item is faulty?
If you believe your item is faulty, please contact our Customer Service Team on firstname.lastname@example.org